How should your bank’s compliance program adapt to the new demands of The Consumer Financial Protection Bureau?  In this video, Wolters Kluwer’s Christina Speh offers some best practices for creating a customer-centric compliance program and implementing it from the top down.

Highlights include:

• Creating a culture of compliance
• Preparing for the change—shifts in standards and practices
• Empowering internal staff

Click on the arrow to start the video.