This FinXTech Intelligence report delves into why — and how — some banks are replacing their cores.
Banks need a way to effectively and empathetically listen to customers and respond with information or options that are relevant and timely.
When it comes to live chat and mobile messaging, one is clearly better than the other, but they’re often confused by community bankers.
The current need for more robust wealth management offerings, coupled with advances in easy-to-deploy technology, means that community banks can now offer more holistic, lifecycle financial advice.
New regulatory studies point to an alignment of culture and values when it comes to fintech partnerships.
Banks can minimize or eliminate the need for customers to actively wait for service with a more efficient, attention-free service model.
Community banks can take three steps to jumpstart a digital payments strategy that ensures their place in customers’ primary transactional relationship.
Boards and executive teams need a clear understanding of recent industry developments and regulatory guidance to make informed decisions about how they interact with the crypto world and the traditional banking system.
Back-office automation can unlock value by simplifying and streamlining dispute inputs, strengthening regulatory compliance and improving customer engagement.
A Bank Director research report explores how branchless banks and their fintech competitors are changing the market.