Crafting a Modern Customer Service Strategy
Leveraging capabilities like digital customer service can enhance the customer and employee experience while diminishing the risk of complacency.
FinXTech’s Need to Know: Debt Collections and Recovery
Technology could help banks show a proactive interest and care for customers who have — or run the risk of — defaulting on their loans.
Unlocking Banking as a Service for Business Customers
Banks can deepen customer relationships and grow their business by embedding financial services through banking as a service.
Does Your Bank Struggle With Analysis Paralysis?
A bank can become paralyzed by too much data, bad data or siloed data.
5 Ways Banks Can Keep Up With Consumer’s Digital Demands
Banks that fail to provide consumers with customizable digital options will find themselves at a competitive disadvantage.
Why Embedded Finance Is the Next Area of Digital Revolution
Embedded finance is a $1 trillion opportunity for banks.
The Unlimited Potential of Embedded Banking
Embedded banking offers community banks a chance to grab market share of this relatively untapped, billion-dollar opportunity — but a successful operation involves preparation and strategy.
How Technology Blends Banking’s Future
With fintechs and challenger banks growing in scope and number, now is the time for incumbent banks to act.
Breaking the Legacy Mindset
The right fintech can expand a bank’s ecosystem and break out of legacy systems and processes.
3 Ways to Drive Radical Efficiency in Business Lending
Community banks should focus on SBA lending, small credits and self-service lending for their greatest return on investment.