Contributor : tgrundy

article | November 8th, 2013

They are Watching You: How to Handle Complaints

Wolters Kluwer Financial Services talks about the CFPB’s expectations for complaint management at banks.

By: Thomas Grundy
article | April 12th, 2013

Boards Must Address New Standards for Consumer Products

Consumer lending is getting more attention with the expansion of the UDAAP standard (unfair, deceptive or abusive acts or practices). Here is how to protect your bank in the new consumer-focused age.

By: Thomas Grundy