Contributor : tgrundy
They are Watching You: How to Handle Complaints
Wolters Kluwer Financial Services talks about the CFPB’s expectations for complaint management at banks.
Boards Must Address New Standards for Consumer Products
Consumer lending is getting more attention with the expansion of the UDAAP standard (unfair, deceptive or abusive acts or practices). Here is how to protect your bank in the new consumer-focused age.