Contributor : jstockamp
Customer Experience Can Make or Break Your Transaction
Most deals fail to live up to their promise. This article shows you how to succeed in mergers and acquisitions by focusing on customers in the integration process.
Buyer Beware: How Banks Can Avoid a Transaction Disaster
West Monroe Partners’ John Stockamp writes about strategies to employ before an acquisition.
Managing Customer Integration Issues After the Deal
John Stockamp and Steve Sapletal of West Monroe Partners explain how to minimize the potential disruptions to bank and customers.