Contributor : dhaskins

Article | September 9th, 2020

What Banks Can Learn About Customers from 50,000 Chatbot Searches

SilverCloud analyzed more than 50,000 customer queries with bank chatbots to uncover opportunities for financial institutions.

By: DJ Haskins
Article | June 20th, 2019

Five Insights into the Top 25 Bank Search Terms

Banks can learn from the 25 most frequently searched terms on their website.

By: DJ Haskins