Technology
05/21/2026

Aligning Technology and Strategy

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Community banks don’t need to hire data analysts or build their own technology in-house to develop a strong technology strategy, but they could focus on developing partnerships in critical areas such as information technology services and production applications, says Eric Jones, CEO of Navanta. He also says banks could rethink how they approach partnerships with third-party technology providers by advocating for better accountability and transparency in those relationships.

Topics discussed include:

  • Focus on Strategy
  • Key Investment Areas
  • Communication in Business Partnerships
WRITTEN BY

Eric Jones

President & CEO

Eric Jones is President & CEO of Navanta™. He joined the company in March 2020 as Vice President of Strategy and Planning and has played a key role in shaping Navanta into a trusted technology and services partner for community financial institutions nationwide.

Prior to joining Navanta, Eric founded Crescent Consulting, LLC, where he provided results-focused advice to financial technology companies on strategy, product management, and partner ecosystems. From 2014 to 2019, Eric served as SVP of Product Management for Fiserv’s $1.4B Bank Solutions division. He led a team responsible for more than 500 products and services supporting 2,200 U.S. banks.