Risk
08/17/2017

How to Respond to a Major Cyber Incident

For many bank chief executive officers and their boards, it could be one of their worst nightmares: Hackers have penetrated their bank’s computer systems and possibly made off with highly sensitive customer information, and a series of decisions will have to be made very quickly under a great deal of pressure. What remedial action should be taken, and by whom? Who else should be involved as the bank responds to the situation? And what should the bank tell its customers and its regulators? The author J.R.R. Tolkien once mused in his popular novel “The Hobbit” that “It does not do…

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WRITTEN BY

Jack Milligan

Editor-at-Large

Jack Milligan is editor-at-large of Bank Director magazine, a position to which he brings over 40 years of experience in financial journalism organizations. Mr. Milligan directs Bank Director’s editorial coverage and leads its director training efforts. He has a master’s degree in Journalism from The Ohio State University.