Confessions of a Mystery Shopper
By: Colin Leinster
Mystery shoppers hold up a mirror that enables bankers to see themselves as their customers do, and the image can be downright scary.
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U.S. Bancorp CEO Richard Davis has brought a fast paced, high scoring game to one of the most conservative banks in the country.
Mystery shoppers hold up a mirror that enables bankers to see themselves as their customers do, and the image can be downright scary.
Banks have been wary of the social media revolution. Their customers are giving them little choice but to embrace the cacophonic world of tweets, blogs and Facebook.
Slack loan demand and a flat yield curve are making it difficult for banks to grow revenues, but smart use of technology can overcome those obstacles.
The financial crisis revealed serious risk management deficiencies throughout the banking industry, and now the feds are forcing boards to accept direct responsibility for the risks their institutions take.
2011 Acquire Or Be Acquired By Jack Milligan
What Do The Bones Tell Us? By Jack Milligan
Cautious Optimism: Returns to Bank M&A By Jack Milligan
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