Retail

  • Article | Retail
  • August 17th, 2016

What to Do About the 65% of Checking Customers Making You Money

It's vital that your bank is able to protect its most profitable retail customers--but first you have to know who they are.

  • Article | Retail
  • August 12th, 2016
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How Black Lives Matter Became Black Banks Matter

Black-owned banks gained thousands of new customers in July. Here’s how these institutions took advantage of a grassroots movement to generate new accounts.

  • Video | Retail
  • July 20th, 2016

What Makes Umpqua Branches Unique

Umpqua Bank’s Brian Read, executive vice president for retail banking, talks to Bank Director Editor Naomi Snyder about the company’s unique vision for its branches.

  • Article | Retail
  • June 1st, 2016
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What Do Banks Need? More Loyalty

The banking industry could improve its reputation with a few customer-friendly changes.

  • Article | Retail
  • May 13th, 2016

What to Do About the 35% of Checking Customers Costing You Money

This article describes how many customers of the average bank are unprofitable, and how to make them profitable.

  • Article | Retail
  • April 15th, 2016

The Best Bank Branch Designs

These branch designs completely redefine the retail environment.

  • Article | Retail
  • January 25th, 2016

What Bankers Should Know About Consumer Checking Financial Performance

Enlightening research reveals the bottom line reality of checking.

  • Video | Retail
  • January 6th, 2016

The Digital Evolution of Checking Accounts

Dave DeFazio of StrategyCorps explains how banks are changing their checking account offerings to address shifting consumer expectations.

  • Article | Retail
  • October 23rd, 2015

The Battle Is Back On for Checking Customers

Big banks offer high cash incentives and better retail products to switch. Can smaller institutions keep up?

  • Article | Retail
  • August 24th, 2015

Where the CFPB’s Faster Payment Vision Falls Short

The CFPB wants faster payments to benefit consumers, but where do the banks fit in?

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