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Board Issues : Growth

Love Them or Lose Them: Why Becoming a "Top Provider" Is an All or Nothing Game With Your Top Clients

February 21st, 2013 |

PwC's John Garvey discusses how organizations must gain a larger share of their institutional clients’ wallets and will do so by employing client-centric business models. Voice of the customer (VOC) analyses are increasingly used as a tool to determine the business changes needed to better attain "top provider" status.

PwC's banking and capital markets practice is organized to fully leverage a global team of over 33,000 professionals in every segment of the financial industry – consumer/retail banking, commercial banking, wholesale banking, mortgage banking, securitization, capital markets, insurance, investment management, broker/dealer and real estate.

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